FAQs

We love pets! Please inform us if you have pets so we can plan accordingly. Kindly secure any aggressive animals.

All of our cleaners are trained professionals who undergo background checks and regular evaluations.

Tips are not required, but always appreciated. You can tip in cash or through your invoice.

We will notify you in advance and reschedule to a more convenient time.

Yes, the first visit may take longer as we familiarize ourselves with your home.

Not at all. Many of our clients provide us with access instructions for when they are away.

We aim to send the same technician whenever possible, but schedules may vary. We notify you of any changes.

We operate a No Cancellation, No Refund Policy for all confirmed bookings. Once a booking is made, the invoice is paid, and the booking confirmed, it is non-refundable. You may wish to change the date. Date change is subject to availability. This policy protects our business operations and cleaning teams and ensures fair scheduling for all our customers