Welcome to Simply Devine Cleaning Ltd! We are pleased to welcome you to our team. This handbook outlines our policies, expectations, and support structure to help you succeed at Simply Devine Cleaning Ltd.
Mission: To provide top-tier cleaning services with reliability, integrity, and customer satisfaction.
Values: Customer Focus, Professionalism, Integrity, Teamwork, Continuous Improvement.
Schedules are communicated via CRM. Absences must be reported to supervisors in advance. Overtime requires pre-approval.
Wages: £13 - £13.50/hour. 25 paid holiday days/year. Sick leave may require a doctor's note.
Use PPE and proper equipment. Report incidents promptly. Follow hygiene protocols including COVID-19 precautions.
Includes onboarding and ongoing skills development programs.
Report issues to supervisors or HR. All complaints are confidentially addressed.
Maintain all equipment properly. Company vehicles may only be used by authorized personnel.
No tampering with client belongings. Treat all access information confidentially.
Complete mandatory training such as COSHH. Certificates are uploaded to your Connect Team profile.
All internal communication and job updates happen via the Connect Team App.
No form of abuse or harassment is tolerated. Respect between clients and staff is mandatory.
Client and employee information must be kept confidential and securely handled. Breaches may lead to termination.
21-23, Manor Road, Westcliff-on-Sea, England, SS0 7SR
We prioritize responding to your inquiries promptly to ensure you receive the assistance you need in a timely manner
